Do I need to have a Call Center system from Tide Software to use this tool?

Not at all. Our product is completely independent and standalone. You can provide us with recordings from your own, external systems.

Are my recordings and customer data secure?

Yes, security is our absolute priority. We process all data and recordings in an On-Premise model – exclusively on our local server infrastructure in Poland, without using public clouds. The solution guarantees full GDPR compliance and meets the rigorous requirements of DORA and NIS2 directives as well as KNF guidelines.

How will I receive the analysis results?

You can review the results in TidePlatform online in a dedicated module that contains an advanced player. It overlays agent and customer statements, periods of silence, and analyzed sentiment on a timeline.

Does the system only detect Polish words, or can it also translate?

AI Conversation Analysis not only performs precise transcription of Polish speech to text, but also has a built-in function for instant translation of the generated transcript into a foreign language (we currently support English and Czech, and the language base will be successively expanded).

Does AI Conversation Analysis also detect negative emotions and profanities?

Absolutely. Artificial intelligence algorithms analyze conversation sentiment on a timeline (determining the attitude as positive, negative, or neutral) and automatically flag profanities or critical moments. This allows managers to immediately know which recordings require urgent intervention, without the need to manually listen to them.

Can I independently set which keywords the system should search for and indicate in the conversation?

Yes. The system allows for very flexible profiling. You can create your own templates and specify which keywords, courtesy phrases, or sales techniques (e.g., upselling elements) the system should look for in the conversation. Based on this, the tool automatically checks compliance with the script and summarizes the agent’s work.

AI Call Analysis

A solution that uses AI to conduct comprehensive analysis of your customers' telephone conversations with consultants. It creates summaries, checks keywords and profanities, verifies scripts, and analyzes sentiment.

Check out our offer

About the Product

AI Call Analysis

AI Conversation Analysis is an innovative module based on language models (LLM) that serves to automatically recognize speech and convert telephone conversation recordings to text (STT). The solution encompasses not only precise transcription, but also comprehensive analysis of conversation content, sentiment analysis, the ability to evaluate recordings, and text translation.

Check out our offer

For Industries

Product Applications

Get started

Loans

Debt Collection

Banks

Call Center

Key Implementation Benefits

Large-scale customer satisfaction analysis: Automatic detection of signals indicating satisfaction (or lack thereof) based on analyzed words, expressions, and overall sentiment.
Increased competence and knowledge: Better understanding of consumers' real needs through analysis of defined tags, which provides an excellent foundation for training and drawing business conclusions.
No more manual listening: Freeing up supervisors' and managers' time through automated, condensed summaries of key topics extracted directly from recordings.

What Sets Us Apart

This gives us an advantage over others

Full Infrastructure Independence

Multichannel Recording Sources (Inputs)

Maximum On-Premise Security

Advanced Visual Player in GUI

Automatic Compliance

Instant multilingual translations

Scalability for massive volumes

Proprietary solution

Automatic evaluation and threat detection

Full Infrastructure Independence

Multichannel Recording Sources (Inputs)

Maximum On-Premise Security

Advanced Visual Player in GUI

Automatic Compliance

Instant multilingual translations

Scalability for massive volumes

Proprietary solution

Automatic evaluation and threat detection

Frequently Asked Questions

Tide Software’s infrastructure has very high performance, which allows for comprehensive analysis of hours of recordings in a very short time. As a result, you receive a complete AI conversation analysis within moments, with access to visual reports in TidePlatform.

The future of brand-to-customer communication

AI Call Analysis

AI Call Analysis

Product Applications

Key Implementation Benefits

This gives us an advantage over others

Frequently Asked Questions

Need assistance? Contact us!

Wait! Our experts are ready to help