Which companies should use omnichannel communication in TidePlatform?

Any company that communicates with individual and business customers can use the Tide Platform. If you care about effective communication, building a good image, loyalty, and engagement; if you want to control your customer communication activities and make sound business decisions, then TidePlatform will work for your company!

Can I use TidePlatform via API?

Yes! Tide Software offers many different API connections for each product. You can use APIs for SMS, MMS, RCS, call center systems, or even WhatsApp Business API – a solution that allows your customers to contact you via the WhatsApp application, and you can conduct mass and personalized communication with customers.

TidePlatform CPaaS Omnichannel Communication Management System

Your customer communication managed from one online accessible location

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I propose next Thursday at 10:00 AM or 12:00 PM 😊

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Super, thank you very much 🥰

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About the Product

About TidePlatform

TidePlatform is a solution developed by Tide Software, integrating all forms of customer communication – voice, SMS, MMS, VMS, email, chat, widgets, call center application, helpline, Messenger, WhatsApp, RCS (SMS 2.0). It serves as a central hub for managing omnichannel customer communication, enabling companies to build their market advantage.
The Tide platform operates based on modern technology, ensuring high efficiency and speed. It improves customer experience and increases engagement. It allows for marketing communication in compliance with GDPR. It provides full control over implemented campaigns and their effectiveness. TidePlatform is available in the CPaaS model, i.e., Communication Platform-as-a-Service.

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For Industries

TidePlatform for Industries

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E-commerce

Call Center

Debt Collection

TidePlatform Features

Integrates all channels for customer communication

Constant online access via browser

Choice of communication channels

Simple and intuitive interface

Individual real-time reports

Various access levels

High Level of Security and Authorization

Stable Infrastructure

What Sets Us Apart

This gives us an advantage over others

Proprietary solution

Modern Technology

High system performance

Artificial intelligence algorithms

Expandable with new functionalities

TideProtect System for Voice, SMS, and Email Communication Protection

Guaranteed Service Continuity

Link redundancy

3 independent data centers in Poland

We meet the requirements set by UODO, UKE, EBA, KNF

We provide services as part of banking activities outsourcing

Competitive Pricing and Flexible Offer

24/7/365 Support

Simple API Integration

Frequently Asked Questions

TidePlatform is a solution that integrates all forms of customer communication offered by Tide Software – voice services, call center, mass SMS, MMS, VMS sending system, email communication, chats, and messengers like Messenger, WhatsApp, and messages using RCS technology (SMS 2.0). It allows for selecting any channels, managing omnichannel communication with customers, analyzing the effectiveness of conducted activities, and building communication flows – all from one place – the Tide Platform, available online. It is possible to integrate all channels from the Tide Platform via API.

The future of brand-to-customer communication