TidePlatform CPaaS Omnichannel Communication Management System

Your customer communication managed from one online accessible location

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About the Product

About TidePlatform

TidePlatform is a solution developed by Tide Software, integrating all forms of customer communication – voice, SMS, MMS, VMS, email, chat, widgets, call center application, helpline, Messenger, WhatsApp, RCS (SMS 2.0). It serves as a central hub for managing omnichannel customer communication, enabling companies to build their market advantage.
The Tide platform operates based on modern technology, ensuring high efficiency and speed. It improves customer experience and increases engagement. It allows for marketing communication in compliance with GDPR. It provides full control over implemented campaigns and their effectiveness. TidePlatform is available in the CPaaS model, i.e., Communication Platform-as-a-Service.

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For Industries

TidePlatform for Industries

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E-commerce

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Call Center

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Debt Collection

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TidePlatform Features

Integrates all channels for customer communication

Constant online access via browser

Choice of communication channels

Simple and intuitive interface

Individual real-time reports

Various access levels

High Level of Security and Authorization

Stable Infrastructure

What Sets Us Apart

This gives us an advantage over others

Proprietary solution
Modern Technology
High system performance
Artificial intelligence algorithms
Expandable with new functionalities
TideProtect System for Voice, SMS, and Email Communication Protection
Guaranteed Service Continuity
Link redundancy
3 independent data centers in Poland
We meet the requirements set by UODO, UKE, EBA, KNF
We provide services as part of banking activities outsourcing
Competitive Pricing and Flexible Offer
24/7/365 Support
Simple API Integration

Frequently Asked Questions

TidePlatform is a solution that integrates all forms of customer communication offered by Tide Software – voice services, call center, mass SMS, MMS, VMS sending system, email communication, chats, and messengers like Messenger, WhatsApp, and messages using RCS technology (SMS 2.0). It allows for selecting any channels, managing omnichannel communication with customers, analyzing the effectiveness of conducted activities, and building communication flows – all from one place – the Tide Platform, available online. It is possible to integrate all channels from the Tide Platform via API.

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+48 222 927 901

The Administrator of Personal Data is Tide Software Sp. z o.o. with its registered office in Białystok. Personal data is processed for the purpose of handling inquiries, including presenting TIDE's offer, and, if you consent, for marketing purposes [in the future]. You have the right to: access your data, rectify it, erase it, restrict its processing, and lodge a complaint with the Polish Personal Data Protection Office (PUODO). Read more HERE

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