Telecommunications services for the energy industry
Telecommunications solutions that help you quickly reach every recipient.
Telecommunications solutions that help you quickly reach every recipient.
Reliable, integrated, and automated customer communication channels from Poland's largest provider of comprehensive telecommunications solutions for businesses.
Enable your customers to send meter readings via SMS. This will streamline the work of your field employees and automate the flow of information necessary for periodic billing. You will increase customer trust and your reputation by eliminating attempts at abuse and fraud by scammers impersonating your company's employees. Additionally, the available infoline tool and call center system allow for handling telephone calls.
Integrate SMS communication with your systems using any API connection from Tide Software. Automatically send notifications about failures, service interruptions, important changes, scheduled technician visits, or unpaid bills.
We own a large pool of GSM and landline numbers (approximately 250,000 numbers) and extensive voice infrastructure, enabling us to make voice calls using SIP Trunk and E1 technology. We easily provide services for clients requiring the capacity for several thousand simultaneous calls.
Save call center agents' time while making it easier for customers to solve problems through a properly programmed infoline. Thanks to IVR functionality, you can automate the most repetitive conversation topics, such as debt amount, billing dates, or scheduled technician appointments, without the need to speak to a consultant. Integrating the infoline with SMS and email communication from Tide Software will allow you to fully manage your customers' communication.
We are a clear market leader in solutions that improve call connection rates. Depending on the industry, our clients achieve an average improvement of 50% in the percentage of answered calls. Our solutions, based on artificial intelligence algorithms, combine HLR functionality, number rotation, voicemail detection, and detection and exchange of numbers marked as SPAM.
The latest messaging technology, RCS, which operates in the same application as SMS, is now available at Tide Software. Thanks to it, you can send high-quality graphics and videos, PDF documents, and add personalized selection options, such as connecting with a consultant, a calendar to schedule a technician or debt repayment date, as well as secure links for bill payments. A registered sender name and company business card strengthen credibility in the recipient's eyes, increasing engagement and responsiveness.
Tide Software's email sending system has sender certification. This assures message recipients that the correspondence comes from a trusted source. Combining this channel with other business communication solutions allows for automation and effective structuring of the customer communication process.
TideCC is our proprietary call center system that enables comprehensive handling of voice and omnichannel communication – SMS, RCS, MMS, VSM, email, website chat. Detailed reporting allows for real-time monitoring of incoming traffic occupancy and planning of agent work.
The highest level of data security - thanks to the use of advanced technologies and certified security solutions (Microsoft Gold Certified Partner status).
High quality, reliability, and service continuity - thanks to full redundancy and replication of our infrastructure. Our servers are located in 3 independent data centers in Poland.
Easy scalability of telecommunications services tailored to current business needs.
Professional technical support available 24/7, all year round.
We process personal data in accordance with GDPR regulations and national laws, including telecommunications law.
We are a signatory to the key anti-fraud agreement signed in 2023 between NASK and KIKE.
We are a trusted partner with an established market position, generating over PLN 100 million in annual revenue and possessing over 15 years of experience.
Take advantage of a free consultation and learn more about communication solutions for your company