Customer Communication Solutions for the Hospitality Industry
Communication tools for hotels that streamline operations and automate customer contact.
Communication tools for hotels that streamline operations and automate customer contact.
Comprehensive communication solutions for the hospitality industry that automate two-way communication, accelerate contact, and enhance positive customer experiences.
A new market service in the form of RCS messages, or SMS 2.0, is an ideal solution for the tourism and hospitality sector! This multimedia form of marketing communication allows for creating rich offers in the form of carousels and interactive catalogs with links and purchase buttons. Imagine extensive email communication sent as SMS 2.0 directly to the recipient's phone! You can manage all sales and after-sales communication from one place, without geographical limitations, because RCS is sent via the Internet and is available to customers just like SMS. Your customers will love it!
Especially abroad, WhatsApp is the most popular communication channel. Tide Software provides an API solution for WhatsApp Business, enabling hotels to communicate with clients through this channel in an automated way. This allows you to send instant booking confirmations and travel details directly to your clients' phones! What's more, you don't have to limit yourself to a simple text message. The attractive graphic form of available hotel services will increase conversion and your customers' experience.
Tide Software's helpline is a highly flexible tool that, thanks to its many functionalities, can be adapted to the specific needs of hospitality businesses. Extensive announcements with IVR tone selection direct callers to appropriate departments, relieving staff from unnecessary calls. The ability to queue calls and offer callbacks contributes to a professional hotel image. Additionally, integration with hotel databases and systems, as well as other communication tools from Tide Software such as SMS, email, and RCS, builds a complete hotel communication process, enhancing customer experience.
An email with a hotel booking confirmation is one of the most common and popular forms of communication with clients in this industry. It automates the booking process, availability of additional hotel services, payments, and reminders about upcoming travel. Integrating email communication via API with hotel and reservation systems allows for message personalization and streamlines customer service. Tide Software's email sending system has sender certification. With such a solution, the client can be sure that the correspondence comes from a trusted source.
Integrate SMS communication with your systems using any API connection from Tide Software. Automatically send notifications about failures, service interruptions, important changes, scheduled technician visits, or unpaid bills.
In the hospitality industry, especially during peak season, customers expect quick contact with hotels and make purchasing decisions rapidly. Provide them with a chat feature on your hotel's website to instantly respond to urgent customer needs and increase your sales.
The highest level of data security - thanks to the use of advanced technologies and certified security solutions (Microsoft Gold Certified Partner status).
High quality, reliability, and service continuity - thanks to full redundancy and replication of our infrastructure. Our servers are located in 3 independent data centers in Poland.
Easy scalability of communication solutions tailored to current business needs.
Professional technical support available 24/7, all year round.
We process personal data in accordance with GDPR regulations and national laws, including telecommunications law.
We are a signatory to the key anti-fraud agreement signed in 2023 between NASK and KIKE.
We are a trusted partner with an established market position, generating over PLN 100 million in annual revenue and possessing over 15 years of experience.
Take advantage of a free consultation and learn more about communication solutions for your company