Customer Communication in Tourism
Comprehensive communication services for travel companies, ensuring your customers are ready for every journey with you!
Comprehensive communication services for travel companies, ensuring your customers are ready for every journey with you!
Comprehensive communication solutions for small and large companies in the tourism industry, enabling your customers to experience travel convenience from their very first interaction with you!
This new messaging standard is perfect for communicating with customers in the tourism industry! RCS, or SMS 2.0, allows for rich presentation of travel offers in the form of multimedia carousels and interactive catalogs with links and purchase buttons. You can now send beautiful photos and videos in a single message received in the SMS application directly on the recipient's phone! All travel communication with customers can be managed in one place, sending them important documents, messages, and reminders.
In many countries, WhatsApp is the most popular communication channel. Talk to your customers the way they prefer, thanks to Tide Software's WhatsApp Business API solution. Regardless of the country or telecommunications operator, send instant booking confirmations and travel details directly to your customers' phones! The rich graphical form of available tours will increase conversion and customer experience for your clients.
A well-designed helpline supports foreign-language customers, ensuring a positive communication experience with your company. Provide a welcome message in multiple languages. Divide contact paths and allow for tone selection and connection to the appropriate consultant, for example, based on the language of the conversation or customer issue topics, such as current reservations, lost luggage, flight ticket purchases, etc. Integrate the helpline with SMS and email to send important arrangements after a phone call.
Email confirmations in the purchasing process are standard in customer communication across all industries. Automatic email messages in tourism companies, from tour operators to airlines, streamline the booking process, provide information on availability or upsell additional services, payment confirmations, and reminders about upcoming travel. Tide Software's email sending system is sender-certified. Even when integrating the emailing system via API with the booking system, it assures customers that correspondence comes from a trusted source.
SMS in tourism is a simple and functional solution that serves its purpose in communicating with customers on their most important matters. A short text message allows for quick transmission of essential travel information. You can send SMS messages showing your phone number or company name (sender ID) as the sender. You can integrate the mass SMS sending system for tourism with your systems using any API connection from Tide Software, and additionally, anti-phishing protection will ensure the security of your communication and your company's reputation.
In the tourism industry, quick and professional contact regarding service and tour availability is crucial for effective sales and customer service. A chat feature on your website will help you immediately respond to urgent customer needs, inquiries about tour availability, and increase your sales.
The highest level of data security - thanks to the use of advanced technologies and certified security solutions (Microsoft Gold Certified Partner status).
High quality, reliability, and service continuity - thanks to full redundancy and replication of our infrastructure. Our servers are located in 3 independent data centers in Poland.
Easy scalability of communication solutions tailored to current business needs.
Professional technical support available 24/7, all year round.
We process personal data in accordance with GDPR regulations and national laws, including telecommunications law.
We are a signatory to the key anti-fraud agreement signed in 2023 between NASK and KIKE.
We are a trusted partner with an established market position, generating over PLN 100 million in annual revenue and possessing over 15 years of experience.
Take advantage of a free consultation and learn more about communication solutions for your company