CCaaS TideCC – A Modern System for Call Centers

The TideCC system operates on the modern Tide CPaaS Platform, which is distinguished by its high performance, handling even tens of thousands of calls simultaneously. Thanks to this, the TideCC application is suitable for both small call center teams starting from 3 agents and large call center companies.

Yes! In the TideCC system, the supervisor panel is clear and intuitive. In real-time, you can check the most important campaign and team metrics, as well as generate your own reports tailored to your individual needs.

Tide Software provides its proprietary TideCC call center application and is also a telecommunications operator for businesses. This means that you can obtain both of these services from one company – Tide Software.

Absolutely! By having both the call center system and voice traffic service from one company – Tide Software, you significantly reduce the response time to your service request. You do not have to determine whether the problem lies with the system or the telecommunications link. Tide Software immediately checks for failures in both areas simultaneously and proceeds to resolve the request.

Thanks to link redundancy and servers in 3 independent data centers in Poland, Tide Software guarantees continuity of operations for companies that use our voice services. Any failures that occur independently of them are handled by us in express mode 24/7/365. We cooperate with all operators in Poland and worldwide. In the event of a failure with one operator, we can redirect traffic to another.