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Webinar: 8 Common Mistakes in Mass Customer Communication – How Call Centers, SMS, and RCS Build a Positive Customer Experience

Identify and eliminate the 8 most common mistakes in mass customer communication.

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Complete the form to watch the recording of the webinar "8 Common Mistakes in Mass Customer Communication – How Call Centers, SMS, and RCS Build a Positive Customer Experience"

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Who is this webinar for?

This webinar is intended for all industries and departments that utilize mass customer communication. It is particularly recommended for:
– managers of sales, marketing, and customer service departments,
– individuals responsible for communication planning and customer contact solutions;
– companies operating with a distributed structure, and those in the insurance, financial, and service sectors.

What will you learn from this webinar?

You will learn what the most common mistakes insurance companies make in mass customer communication are – through call centers, SMS, or email – and how these mistakes affect customer experience (CX), trust, and the effectiveness of their efforts. Using practical examples, we will show how simple changes in communication management can significantly improve brand perception and contact effectiveness. You will learn specific ways to:

  • integrate communication channels to avoid chaos and conflicting information,
  • personalize messages and build customer trust,
  • increase the effectiveness of calls and campaigns through automation and data analysis,
  • introduce modern channels, such as RCS, to make communication more interactive,
  • ensure compliance with regulations (GDPR, KNF) without slowing down processes,
  • measure communication effectiveness and draw real conclusions from it.

Watch the recording

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