Technologies of Our Solutions
Our solutions are built on cutting-edge technology. TidePlatform is a modern system that integrates all our omnichannel communication solutions and is available in a CPaaS model.
Features of Our TidePlatform CPaaS
Productivity
Scalable Structure
Modern, Fast, Intuitive User Interface
Integrity
Responsiveness
Support for All Latest Browsers
Desktop and Mobile Access
Windows, Linux, and iOS Operating Systems
Availability
Access to the Tide Platform is possible from any latest browser version on desktop and mobile, from any operating system: Windows, Linux, iOS, and via API integrations.
API
We are a unique operator in the Polish market, providing all popular connection methods: HTTP GET, SOAP XML, SMPP, CIMD, SFTP, SQL, IBM MQ Series, Mail2SMS, Excel Spreadsheet, and support for the EMI UCP protocol and RESTful JSON API. We provide an API for every module available in the Platform. Every client can easily integrate our communication channels with their systems. API integration is possible for mass SMS and MMS sending systems, VMS, and the TideCC call center system. We also offer an API for communication via popular messengers: Facebook Business Messenger, WhatsApp Business, SMS 2.0 messages, i.e., RCS technology.
Performance
Performance and solution availability are very important to our clients. Therefore, our Tide Platform offers them:
- 20,000,000 SMS sent/hour
- 500,000 personalized VMS/hour
- 100% delivery reports
- 2,000 CAPS (connection attempts per second)
- 50% higher call completion rate using Number Rotation
- A pool of over 250,000 diverse mobile and landline numbers
- Intelligent solutions based on the analysis of over 750,000,000 telecommunication events per quarter
- 24/7/365 support operation
What Sets Us Apart
- 50% higher call completion rate using Number Rotation
- A pool of over 250,000 diverse mobile and landline numbers
- Intelligent solutions based on the analysis of over 750,000,000 telecommunication events per quarter
- 24/7/365 support operation
We ensure high quality, reliability, and continuity of our services through full redundancy and replication of our infrastructure. In the event of a device failure, another device in the cluster automatically takes over its role, imperceptibly to system users.
We apply a range of security measures based on:
Best Practices
Proven Technology
Our Experts' Know-how
Redundant configuration of each infrastructure element
Top-quality equipment
We ensure the continuity of services provided in terms of:
- Technical Infrastructure – servers located in 3 independent data centers in Poland, with all components and connections being redundant (duplicated)
- ICT Network – routers, arrays, redundant telecommunication links operate continuously thanks to redundancy and replication
- Applications – redundant hardware resources, virtualized system and database environment, and regular backups ensure high service availability
- Database Level Security – the database environment has been designed based on the highest security standards and trusted manufacturers (e.g., Microsoft). We hold Microsoft Gold Certified Partner status.
- Monitoring – the monitoring system operates 24/7/365. In case of irregularities, alerts are automatically sent to relevant personnel who respond in express mode. Constant environmental monitoring allows for early detection of any anomalies that could lead to failures and appropriate reaction to these events.
Security Methods
The continuity of operation and security of our solutions is one of our highest priorities. For this purpose, we use:
- Best Practices
- Our Experts' Know-how
- Top-quality equipment
- Proven Technology
- Redundant configuration of each infrastructure element
Infrastructure Security – proprietary solutions, best practices and security methods, redundancy and replication of every element
Tide Platform Security – data access methods in the Tide platform comply with the recommendations of security system auditors. This applies to every layer, i.e., both user access to the Platform (authorization methods, password policy, SSL protocols), data retention and anonymization, and access control.
Communication Security with Clients – we provide services via both VPN connections and dedicated MPLS links.
Personal Data Security – we ensure that data and information are processed with appropriate technical and organizational safeguards. We process personal data with GDPR and national regulations regarding personal data processing, including telecommunications law, in mind. Our company protects personal data as both a controller and a processor, i.e., personal data entrusted by users of Tide services.
We apply access control to equipment, data carriers, storage, users, data access, data transmission, data entry, and transport. We ensure the continuity of our services by providing data recovery, reliability, and integrity.
Solution Security – we utilize a catalog of innovative solutions ensuring business communication security. The TideProtect anti-fraud and anti-spoofing system protects voice and SMS communication for companies, among other things, by monitoring and verifying domains used in messages, controlling overrides, and configuring telephone numbers.
Tide Software is also a signatory to a key anti-fraud agreement, signed in 2023 between the National Research Institute NASK and the National Chamber of Ethernet Communication (KIKE). The purpose of the agreement is to improve the security of mobile phone users by combating abuses in A2P (Application to Person) SMS communication that are phishing-related. We have thus joined the Code of Good Practice for message transmission, promoting the highest standards of SMS communication security.
What Distinguishes Our Security Methods
We meet the requirements set by banks, financial institutions, UODO, UKE, EBA, KNF.
24/7/365 Support
Penetration tests of our solutions
Security and business continuity tests
Constant monitoring of key parameters
Regular updates
Internal alerting system
Continuously trained employees, experts
Did you know that…
Our solutions are used by, among others, 8 out of 10 largest banks and 8 out of 10 largest debt collection companies in Poland, leaders in the lending market, top retail and e-commerce brands, and many other enterprises and institutions.
Outsourcing Banking Operations
We are a trusted partner and provider of business communication solutions for financial institutions. We combine security and technological development, ensuring business continuity.
Tide Software provides services within the scope of outsourcing banking operations. We meet the requirements set by banks, financial institutions, UODO, UKE, EBA, KNF.
Why do banks choose business communication solutions from Tide Software?
We apply proprietary solutions, best practices, and security methods for our IT infrastructure, ensuring the continuity of service provision.
Data access methods in the Tide Platform comply with the recommendations of security system auditors.
We care about the security of communication with clients.
We process personal data in accordance with GDPR and national regulations, including telecommunications law.
We apply access control to equipment, data carriers, storage, users, data access, data transmission, data entry, and transport.
We are a signatory to a key anti-fraud agreement signed in 2023 between NASK and KIKE.
We provide 24/7/365 support.
